Returns Policy

WHAT can be returned?
Just about any product from Kitchen Domain can be returned for credit

The only item(s) which will not be credited are custom products, like custom made edible images.

WHAT are the Return Conditions?
We just have a couple of conditions

  1. Product must be returned in orginal packaging
  2. Product must but unused
  3. Edible products must not have the safe seal broken

WHEN do items need to be returned by?
Items need to be returned within 14 days if you change your mind.
Warranty claims can be returned any time within the warrantly period of the product.

Note: We can only assist in a warranty claim if the product was purchased through Kitchen Domain.
If the product did not come from us sorry we cannot help.

WHERE do items need to be returned to?
Return items to the following address:

Kitchen Domain
326 Devon Street East
New Plymouth 4312

HOW do customers return items?
Simply pop the item(s) in a box and post or courier back to us.
The important part is to enclose a copy of the order with the item(s).
Otherwise we have no idea who send it back to us.

SHIPPING for returns?
Costs invloved in returning items to Kitchen Domain are the resposiblity of the consumer.

In an instance where we had sent you an incorrect item. Kitchen Domain will cover the costs of returning the item.

CREDIT for returns?
Refundeds will be put back to the payment source.
e.g. if you payed with our credit card then and refund with go back onto that card.

INSTORE return option?
Item for return can also be brought in our store if you are in the neighbourhood.

Kitchen Domain
326 Devon Street East
New Plymouth 4312